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Posted on: March 17, 2020

Coronavirus Action Plan for River Grove

Enlarged image of red and white Coronavirus spore

As the concern for the spread of Coronavirus (COVID-19) continues to grow, please know that the Village is closely monitoring the situation. As of April 3rd, there were 3,815 cases in Chicago and 2,658 cases in surrounding Cook County. We urge you to take an abundance of caution to help contain and limit the spread of the Coronavirus. Let’s unite in this fight!

Police Department Update

  • Regular police department services will continue to operate on a daily basis. However, the Police Department lobby is closed to the public until further notice. In addition to the information provided below, please check our Police Department Webpage for additional daily updates. 

Street Maintenance

Street maintenance parking enforcement will be temporarily suspended until further notice.  Public works will continue working throughout the town, so residents are being asked to obey their street maintenance signs when practical. All street maintenance parking restrictions are suspended until further notice, but other parking related regulations remain in effect.

Court Dates:

River Grove adjudication court scheduled for Wednesday April 1, 2020 and May 6, 2020, has been postponed.  The new date is Wednesday July 1, 2020.

Non-Emergency Issues:

In an effort to limit person-to-person contact with police officers and police administrative staff, residents are being asked to call in non-emergency issues over the phone or email those issues to the police department.  An officer will be assigned to return the call, to the reporting person, and that officer will advise what, if any, further police action will be taken regarding the matter.  All non-emergency issues should be called into the communications center at (708) 453-2121.  If you wish to send an email message regarding a non-emegency issue, please use the newly established police email address dedicated for non-emergency reports only:  RGPD311@rivergroveil.gov.  

When you call or email, please provide the following information:

  • Your name
  • Your address
  • The nature of your call
  • The best available call back number

Calls will be returned in a timely manner and in the order in which they were received.  For practical purposes, non-emergency issues should be considered a matter that does not require the immediate presence of a police officer.  

Enforcement of restaurant closings will be coordinated according to direction from the state.

Police responses have been altered and officers are not to enter buildings on a call unless requested by fire department.

The police department has posted the Illinois Department of Public Health (IDPH) notice on the front door of the police station along with directions on what to do if you require non-emergency police assistance.

Water Bills

  • To pay a water bill, please use the Pay My Water Bill Webpage or the outside drop box located at Village Hall. You can also call Village Hall at 708-453-8000 to pay your water bill with your credit card or debit card number
  • Water bill due dates will be extended to April 30th for March bills.
  • Water shut-offs and late fees for non-payment of March bills will be suspended until April 30th
  • Residents requesting staff for interior inspections for something like a high water bill will be provided a checklist of completed action steps before a staff member may enter a home. Staff will try to schedule visits after April 30. In cases where entry is demanded or warranted, employees will dress in proper personal protective equipment before entry.

Public Meetings

  • Village Board meetings are cancelled through April 1st, unless a critical meeting is necessary due to scheduling or needs.This includes special and regular meetings of the president and board of trustees, committee meetings, zoning board meetings, etc.

Public Works

  • Regular Public Works Department services will continue to operate on a daily basis.

Administrative Offices

  • Administrative offices have been closed to the public and will operate virtually until further notice. On-site administrative staffing has been reduced to address essential services only.

Vehicle Stickers:

  • Will accept current stickers as valid for an additional month.

Building Department

  • Inspections will be limited to exteriors through April 30 unless a building is unoccupied. Will evaluate future status when necessary.
  • Interior inspections will only be available upon specific request to keep a project on track and employees will wear proper personal protective equipment prior to entering.

Fire Department

  • Regular fire department services will continue to operate on a daily basis.
  • Inspections have been postponed until April 6th.
  • Fire responses have been altered so that any entry is only undertaken based on detailed information from dispatch to ensure proper protective equipment is worn by staff.

Parks/Recreation

  • All facilities are closed through April 6th.
  • Refunds and credits for programs will be processed for canceled programs that have already been paid.
  • There will be no programming for students that are home from school until at least April 6th, status will be re-evaluated as re-open date gets closer.
  • All leagues and similar activates are canceled until at least April 6th, status will be re-evaluated as re-open date gets closer.
  • Parks/Recreation employees may be asked to work their assignments or may be used for other duties necessary for village functions during this period.
  • Message boards will have information about the closed facilities. 

River Grove Food Pantry

  • Food Pantry operations will continue to operate on a regular schedule. The pantry is open on Tuesday and Thursday each week from 9am to 11am.

Meals On Wheels

  • Meals On Wheels will continue to be delivered to the homebound.

Garbage Pick Up

  • Residential garbage and recycling will continue to be collected each Monday. Please have your cans at the curb/alley no later than 6am each Monday morning.

Elmer Wolf Community Center

  • The Elmer Wolf Community Center will be closed until further notice.


Government websites such as the Centers For Disease Control and the Illinois Department of Public Health have reliable information regarding common sense responses to this fluid situation, if you want to review them for your personal information.

Your health and safety remain our top priority! Stay well and please watch the Village website and Facebook page for additional updates.                       

Thank you,
Mayor David B. Guerin


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